Driving age & requirements
To hire a car in Nairobi, Kenya, you must be between the ages of 23 to 60 years with a valid driver permit / International driver license used for at least over a year. We shall require a copy of passport, driving license , contact details as well as an advance payment (30% deposit of total amount) to confirm you reservation. The balance can be paid upon arrival or starting of the road trip.
Minimal Rental Period– We can only hire out cars based on 24 hour basis and if even you don’t require the car for the whole day, you have to pay full day rental rate.
Rates Include / Exclude
Our car rates include unlimited mileage , driver, government taxes , 24 hour road assistance plus comprehensive insurance
- Rates exclude– Fuel costs, personal insurance, parking fees, additional driver , child seats, special equipment like camping gear, one way rental fees.
- Special rates– Clients looking to hire a car in Kenya for long term period always get a huge discount off the original price as well as return customers.
Additional drivers
A rental car may be driven by a maximum of 2 additional drivers apart from main driver and the reservations should be made aware of any extra driver for the road trip. Incase of an accident or collision and an extra driver is the fault , the rental car insurance will be void.
Extra gear
You can request for extra gear like child seats, camping equipment since these are not included in the car rate . Child seat will cost up to US$ 5 per day while our camping gear costs US$ 15 per day .
Flight details
It’s always the client’s responsibility to provide correct flight details to the reservations other wise risk a delayed airport pick up or rental cancellation. The flight airlines, number and time of arrival are required so the team pick you up or deliver the car to you on time.
Car Delivery & Collection
There is no extra cost involved when you decide to pick-up the car from Jomo Kenyatta airport or drop it there when you are departing. If you need to pick up or drop off the car at hotel / residence within Nairobi, no extra cost will be charged unless it’s outside the city.
Car Make & Models
Some particular car makes & models are not guaranteed and that also include year of manufacture. Tristar Africa Skimmer safaris reserves the right to substitute the car type to a considerably similar but not same model or year make.
Delayed /Early return– An extra cost of US$ 30 per hour will be charged for delayed return while no refunds will be given back for return the car before the contract date /time.
Fuel policy
Our rental cars are not offered on full tank meaning a client can return the vehicle without having to fill the fuel tank. If the car is returned with more fuel than on pick-up date, there will be no refund.
Traffic fines
All charges resulting from traffic violation/ offenses will be paid by the self drive client and not company
Cancellation Policy
A client wishing to cancel a rental may do so according to our cancellation policy and a get a refund. However Tristar Africa Skimmer Safaris will charge you for the cancellation of your booking before your collection date.
- No refunds will be given early return of rental car, late collection, no show or cancellations made after the rental start date. All cancellations have to be sent to info@nairobicarrentalservices.com before the d-date.
- Cancellation charges
7 days or more before start date, 30%
6 to 2 days before start date 60%
2-0 days before start date 80%
NOTE- The above charges are based on the total rental cost for whole duration.
